Application Support Analyst Unix (L3)

Titulo da Vaga: Application Support Analyst Unix (L3)

Localização: São Paulo – SP

Descrição da Vaga: Application Support Analyst (L3)Apply your talent and skills to help leading companies improve everyday life.Who We AreCognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.What You’ll DoAs an Application Support Analyst L3, you will respond to and resolving customer complexities issues in regard to smartphone or computer applications to banking software.Key Responsibilities

• Talking via audio/video-conferences with users and suppliers in the local language to understand the user’s request/complaint, as well as the steps required for reproduction and solution;
• Perform root cause analysis of incidents.
• Investigation and diagnosis of problems in the monitored environments and scope of this proposal.
• Resolving identified problems (developing solutions to the problems identified for the systems directly under their responsibility, and opening requests for improvements with suppliers for third-party packages).
• Meeting legal demands and system improvements.
• Updating environments.
• Follow-up on improvement/correction deploys.
• Providing services within the SLA agreed in the contract with the client.
• Constantly analyzing and proposing improvements to the service in order to reduce effort or eliminate redundancies.
• On-call availability to deal with critical problems.
• Proactively monitoring the service and reporting possible failures to the person responsible in Latin America.

Preferred experience:​

• Experience as Application Support Analyst in Level 3 support.
• Good programming experience (based on OOPs – Object Oriented Programming Structure Language).
• Unix/Linux knowledge.
• Experience with relational databases (scripts).
• Java, Python or C# skills.
• Understanding and experience of ITIL methodology.

Language: Advanced English.CV: Please, attach your CV in English.Work Model: Accept working in the hybrid model in São Paulo.Why Cognizant?

• A career in one of the largest and fastest growing ​IT services providers worldwide​.
• Ongoing support and funding with training and development plans​.
• A highly competitive benefits and salary package​.
• Opportunity to work for leading global companies​.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.

Nome da Empresa: Cognizant

Salário:

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