Application Support Analyst (L2)

Titulo da Vaga: Application Support Analyst (L2)

Localização: São Paulo – SP

Descrição da Vaga: Application Support Analyst (L2)Apply your talent and skills to help leading companies improve everyday life.Who We AreCognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.What You’ll DoAs an Application Support Analyst, you will respond to and resolving customer issues in regard to smartphone or computer applications to banking software.Key Responsibilities

• Talking via audio/videoconferences with users and suppliers in the local language to understand the user’s request/complaint, as well as the steps required for reproduction and solution
• Implementing palliative solutions to the problems identified.
• Troubleshooting system environments.
• Application tuning (including application performance diagnostics).
• Creating scripts to make corrections to application databases.
• Updating the system’s knowledge base (troubleshooting, guides, service scripts).
• Fulfilling service requests: querying/extracting data, generating reports and graphs.
• Preventive monitoring of the production environment to ensure system stability (on demand).
• Functional support for updating technological environments, helping from planning to execution of updates.
• Installation and maintenance of software and patches.
• Providing services within the SLA agreed in the contract with the client.

Preferred experience:​

• Experience with Level 2 support.
• Good programming experience (based on OOPs – Object Oriented Programming Structure Language).
• Unix/Linux experience.
• Experience with relational databases (scripts).
• Java, Python or .Net skills.
• Understanding and experience of ITIL methodology.

Language: Advanced English.CV: Please, attach your CV in English.Work Model: Accept working in the hybrid model in São Paulo.Why Cognizant?

• A career in one of the largest and fastest growing ​IT services providers worldwide​.
• Ongoing support and funding with training and development plans​.
• A highly competitive benefits and salary package​.
• Opportunity to work for leading global companies​.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.

Nome da Empresa: Cognizant

Salário:

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