Head of Telco Cloud Build and Run Experts AMER

Titulo da Vaga: Head of Telco Cloud Build and Run Experts AMER

Localização: São Paulo – SP

Descrição da Vaga: about the roleMissions

• Define team’ objectives, performance reviews, training needs and manage the roster for continuous operations support.
• Organize sharing and capitalization between team members.
• Foster effective communication and transversal collaboration on interlocks processes with other departments, in particular foster DevSecOps way of working and fluidity from design to operation processes.
• Ensure that team members will strongly contribute to the product organization (DevOps approach).
• Manage global virtual teams and projects in a complex/uncertain environment (transformations, multicultural, high level of expertise).
• Monitor and Develop performance within Operations including interlocks with other departments and external suppliers, by relying on continuous improvement and innovation, such as promoting more automated and efficient process, and others.
• Manage technical escalation and lead technical crisis bridge aiming quickest and best solution to our customers.
• Telco Cloud Build and Run also maintain continuous commitment/interlocks with service layer counterparts (like Voice, Mobile, CDN, etc.) in OB, OW and partners to ensure safe adoption of new technology and features..
• It manages technical/operational/process convergence and capitalization for all products.
• It is responsible of the product automation and its ecosystem (Cloud Runner, CI/CD…) for the whole lifecycle and also be Business Owner/Business Analyst of SOM IaaS developed by OINIS IT.
• It ensures customers commitment are respected in terms of SLA, Incidents Resolution timelines, Maintenance Notification and also harmonize Telco Cloud Operations practices with Operations and other organizations.

about you

• Strong Telecommunications background.
• Fluent in English.
• Flexibility as evolving in a changing environment.
• Knowledge in agile tools and methods.
• Understanding of Cloud Services and Orchestration.
• Ability to drive/organize projects with advanced skills or technology challenges.
• Ability to work in a virtual team environment.
• Ability to self-teach and adapt to technology evolution and changes.
• Result driven and committed.
• Leadership capacity, ability to organize, and take decisions.
• Automation Background/Experience on either ANSIBLE or Python

Job Skills and Profeciency LevelNetwork Infrastructure Design and AdministrationOperational – Cisco and/or JuniperCloud Computing and InfrastructureAdvanced – Kubernetes preferredProject and Service Delivery ManagementAdvancedTechnical and Cross-functional Team LeadershipAdvancedChange ManagementAdvancedRemote Team ManagementOperationalData Center OperationsBasicIT Infrastructure ManagementAdvancedProject and Service Delivery ManagementOperationalAgile/SCRUMBasicPresentation and organization skillsOperationalSoftware Development and CICDOperationalExperience conducting agile teams and methodologies related to software development (i.e. Scrum)BasicDigita mindsetBasicAutomation Background on ANSIBLE/PythonOperationaladditional informationThe benefits of being OrangeOrange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:Medical planDental planLife insuranceMeal allowanceTransportation allowanceBonus planGympassDay carePrivate pension fundBirthday gift (day off)Give a day, get a day (day off)Maternity Leave (6 months)Paternity Leave (15 days)Orange Employee Solutions (psychological and legal assistance)ShiatsuLabor gymnasticTeleworking ReimbursementdepartmentOrange Intl Ntwk Infr & SvcsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Nome da Empresa: Orange

Salário:

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